Once your order is submitted, you’ll receive an order confirmation email with your order number, item details, and artwork information. If you uploaded a logo or requested customization, our team will also follow up with a proof for your approval before production begins.
If you don’t see the confirmation email, check your spam folder or reach out to us and we’ll resend it.

After your order is placed, you can track progress by using your order number or by logging into your Graphic Goat account. You’ll be able to see when your artwork is approved, when your items move into production, and when they ship.
For bulk or custom branded apparel orders, your account manager will keep you updated throughout the process.

Shipping costs are calculated at checkout based on your order size, weight, and destination.
Most standard orders ship via ground service, but you can select expedited options if you need your items faster.
For large corporate or multi-location shipments, our team can create a custom shipping plan based on your needs.

Orders can be canceled before they enter production.
Once your artwork is approved and items begin customization (embroidery, screen printing, or heat transfer), cancellations are no longer possible since the products are made specifically for your business.
If you need help canceling, contact our support team as soon as possible and we’ll guide you through the next steps.

Refunds are available for unproduced orders or items damaged in transit.
If your order hasn’t entered production yet, we can issue a full refund.
If there’s an issue with the finished product (incorrect logo, defect, wrong item), we’ll remake it or provide a refund depending on the situation.
Because all customized items are made to order, non-defective personalized products cannot be returned.